After your booking

Once an offer's accepted (or you tap "Buy now"), you have 30 minutes to pay. The spot is held for you.

If you don't pay within 30 minutes, the booking drops and the spot opens up again. You can try to rebook, but there's no guarantee it's still available.

Pay online through Touri. We accept all major cards and online payment methods.

Payment confirmed — you're in. Confirmation lands immediately on Touri and by email. It includes:

• The guide's name
• Your Touri booking code
• Start time and meeting point
• What to bring
• A link to your booking for day-of reference

Keep the confirmation handy. The meet point, start time, and your booking code are the 3 key things you need on the day.

You'll get a reminder the evening before and again 2 hours before the start. Both include the meeting point. You don't need to do anything — just show up.

Your booking is confirmed the moment payment clears. You'll see it on Touri under "Bookings" with a green confirmed status, and you'll get an email at the same time.

If payment is still processing, your status will show as pending. If it gets stuck there, contact support.

You choose your group size when you make an offer or tap "Buy now".

If you've already booked and need to add someone, contact support and we'll check with the guide.

The listing specifies the language. Check before you book. If yours isn't listed and you want to check, contact support before booking and we'll find out.

Check your spam folder first. If it's not there, go to Touri — your booking should be visible under "Bookings." If neither shows a confirmed booking, contact support with your email address and we'll check what happened.

If you need a receipt or formal invoice for expenses, contact support with your booking ID and the details you need shown. We'll get it to you ASAP.