Payment clears — booking confirmed. It shows on Touri under "Bookings" with a green status, and you get an email confirmation at the same time. If it still shows as pending more than a few minutes after payment, contact support.
Once you submit an offer, Touri shows its status — sent, accepted, countered, or expired. You'll also get a notification when the guide responds. If your offer shows as sent but the on-screen timer has run out, it's expired. You can make a new offer.
You can cancel on Touri from your booking screen. Refunds depend on how far in advance you cancel. See "Cancellations & refunds" for details. If you're paying the guide directly, cancellations work differently — you arrange them with the guide on WhatsApp. See "Paying the guide directly".
Full refund, automatically. You'll be notified and we'll aim to show you alternatives. No request needed. (If you're paying the guide directly, cancellations and any refunds are dealt with the guide directly.)
Contact support within 24 hours of the end of your tour. Tell us what the listing said and what actually happened. We'll review and come back to you.
USD, EUR, GBP, MXN, CAD and AUD. All major cards and online payment methods. On tours where you pay the guide directly, you'll pay in their local currency, by a method you agree with them.
No. Your offer is private — only you and the guide see it. It doesn't change the list price or appear anywhere publicly.
Yes. Listings have a "Buy now" option, tap it and pay the list price. No offer, no waiting. (Some tours are offer-only and don't show Buy now.)
Once accepted, 30 minutes to pay. After that, the spot opens back up. Guides hold that time for you - fair is fair.
Some guides take payment directly instead of through Touri. Booking and negotiating work exactly the same — but once you agree on a price, there's nothing more to pay on Touri. You'll get the guide's WhatsApp and a booking code; message them to arrange payment and lock in your spot. Cancellations and refunds on these tours are arranged with the guide. See "Paying the guide directly" in Help for the full picture.
Yes. The listing shows the group size it supports. When making an offer, specify the number of people. The offer is a per person price, and we'll also show you the total price for the whole group.
Yes, depending on the tour. Private tours are marked "Private". You can make an offer on a private tour just like any other tour. The only difference is you and the group will get the tour to yourselves.
Contact us immediately. This is a priority. Email support@gotouri.com or use "Get help" on Touri and tell us what happened. We take safety reports seriously and respond fast.
Still have questions? We're back within 8 hours — usually less.
Contact support